ENBIS: European Network for Business and Industrial Statistics
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Documents
One document The complete course in one document |
Section 1 Introduction and Overview |
Section 2 Understanding Human Behaviour |
Section 3 Resistance to Change |
Section 4 What is effective Communication? |
Section 5 Assertiveness |
Section 6 Practical Hints - Do's and Don'ts |
Appendix 1 Ethics and Intellectual Properties |
Appendix 2 Billing, Rates and Invoicing |
Appendix 3 Consulting Contracts |
References |