ENBIS: European Network for Business and Industrial Statistics
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Documents
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One document The complete course in one document |
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Section 1 Introduction and Overview |
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Section 2 Understanding Human Behaviour |
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Section 3 Resistance to Change |
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Section 4 What is effective Communication? |
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Section 5 Assertiveness |
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Section 6 Practical Hints - Do's and Don'ts |
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Appendix 1 Ethics and Intellectual Properties |
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Appendix 2 Billing, Rates and Invoicing |
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Appendix 3 Consulting Contracts |
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References |