ENBIS: European Network for Business and Industrial Statistics

Documents

One document The complete course in one document

Section 1 Introduction and Overview

Section 2 Understanding Human Behaviour

Section 3 Resistance to Change

Section 4 What is effective Communication?

Section 5 Assertiveness

Section 6 Practical Hints - Do's and Don'ts

Appendix 1 Ethics and Intellectual Properties

Appendix 2 Billing, Rates and Invoicing

Appendix 3 Consulting Contracts

References