ENBIS: European Network for Business and Industrial Statistics

The CIM Index: Measuring the Impact of Creativity and Innovation Programs

23 September 2009, 10:45 – 11:05

Abstract

Submitted by

Sebastiano Lombardo

Authors

Sebastiano Lombardo and Ron S. Kenett

Affiliation

Norconsult and KPA

Abstract

Creativity and Innovation Management (CIM) programs are gaining popularity (see CREATE, 2005, Lombardo, 2005). Such projects take different forms and shapes. The CIM program developed by the KPA Group consists of four main elements: 1) Information, 2) Knowledge, 3) Competence and 4) Practice. It is based on facilitating on the job creativity work during real life projects and work activities. For effectively managing a CIM program, the business value of the activities in the four elements need to be shown.

Metrics that appear on financial statements are of prime significance to senior business executives. It is however often difficult to describe all the benefits derived from CIM programs using only financial metrics. We will present a general approach to determine and track the bottom line impact of a CIM programs. The approach expands the classical Goal-Question-Metric paradigm linking business goals to questions and metrics used to answer these questions (Kenett and Baker, 1998). Specifically we map the cause and effect relationship between the CIM program activities and organizational Balanced Scorecards (for more on GQM and balanced scorecards see Kenett and Baker, 1999, Ograjenšek and Kenett, 2008, Kenett and Baker, 2009).

The paper we will show how to design and implement a CIM Impact Measurement Program with the approach outlined above. We will also show how to define a CIM Index for measuring the integrated impact of a CIM program.


References:

CREATE project (2005), http://www.diegm.uniud.it/create/

Kenett, R.S. and Baker, E. (1999), Software Process Quality: Management and Control, Marcel Dekker Inc.: New York, Taylor and Francis, Kindle Edition, 2007.

Kenett, R.S. and Baker, E. (2009), Process Improvement and CMMI for Systems and Software: Planning, Implementation, and Management, Auerbach Pub., in press.

Lombardo, S. Bakås, O., Borgen, E. and Romsdal, A. (2005) "Creative Processes in Product Development Utility and Applicability",Euroma - European Operations Management Association – International Conference on “Operations and Global Competitiveness”, Budapest, Hungary

Ograjenšek, I. and Kenett, R.S. (2008), "Management Statistics", in Statistical Practice in Business and Industry, Coleman, S., Greenfield, T., Stewardson, D. and Montgomery, D. (editors), Wiley, 2008.

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